ACCOUNT MANAGER - NORTH AMERICA
Job Title: ACCOUNT MANAGER - NORTH AMERICA
Reports to: GENERAL MANAGER - NORTH AMERICA
Location: BOURNVILLE, BIRMINGHAM/REMOTE WORKING/TRAVEL
Function: INTERNATIONAL SALES
Job Type: PERMANENT
An exceptional Account Executive – North America to join the growing Grenade team. This dynamic role focuses on key operational, administrative, and account management tasks to support our business operations in Canada. The ideal candidate will have strong communication skills, be highly organised, process-driven, and have a keen commercial mindset. You'll be working closely with internal teams and external partners to ensure smooth operations, reporting, and customer satisfaction, driving growth across the Canadian market.
How Will You Contribute
- Regularly update and maintain sales forecasts to support decision-making.
- Collaborate with teams to ensure efficient demand planning and stock control.
- Ensure full visibility on open orders and provide updates to relevant stakeholders
- Supplier Performance: Monitor and report on supplier performance to identify areas of improvement.
- Track sales performance via EPOS, Distributor, and Grenade reports, providing insights to internal teams.
- Analyse and report on SKU performance to drive effective inventory and marketing strategies.
- Set up new customers in the system and manage customer portals effectively.
- Handle the creation, tracking, and processing of invoices and purchase orders to ensure accuracy and timeliness.
- Support with general administrative tasks as required, ensuring smooth day-to-day operations.
- Assist in entering and managing forecast data for accurate business planning.
- Serve as the key communication link between Supplement Facts and other support functions, ensuring smooth operations.
- Maintain strong communication channels through email, phone, and Teams, keeping both internal and external stakeholders informed.
- Collaborate with internal teams and customers to launch new products and introduce innovative ways of working.
- Provide data-driven commercial insights to enable effective decision-making on key accounts.
- Analyze and review promotional performance, contributing to commercial strategies for key accounts.
- Offer sales support, ensuring alignment between internal and external team members to achieve sales targets.
- Conduct market research to understand and leverage trends in the Canadian market, supporting sales and marketing initiatives.
- Implement new processes to improve collaboration between internal teams and enhance efficiency.
- Build and maintain strong relationships with the wider Grenade team to foster collaboration and teamwork.
Person Specification
- Able to manage multiple tasks effectively while maintaining attention to detail.
- Takes the initiative to solve problems and find new ways to improve processes.
- Works well with others, fostering a collaborative and supportive work environment.
- Has excellent written and verbal communication skills to engage with internal teams and external customers.
- Works independently and takes ownership of their role.
- Always maintains a high standard of professionalism in dealings with colleagues and customers.
- Willingness to travel within Canada as needed to support the business.
- Strong organisational skills with experience in tracking, reporting, and administrative tasks.
- Excellent communication skills, both written and verbal, with a proven ability to manage multiple stakeholders.
- Experience with demand planning, sales reporting, and forecasting is highly advantageous.
- Proficiency in Microsoft Office (Excel, Word, Teams) and experience working with ERP systems or customer portals.
- Ability to analyse data and provide meaningful insights for commercial decision-making.
- Experience in account management and customer relations is desirable.
The Package
- Incentive Plans
- Flexible Working Approach
- 25 days annual leave + bank holidays
- Birthday Day off
- Private Medical Insurance for you and your family
- Life Assurance
- Accident Protection
- Contributory Pension Scheme
- Enhanced Maternity and Paternity Pay
- Huge Staff Discount on products
- Recognition Awards
- Study Support Programmes
- Subsidised on site Nuffield Gym, Restaurant and Cafe
- Free on-site parking
- Employee Assistance and Well-Being Platforms
- Entry to Cadbury World and discounts for friends and family
